Welcome to the Warranties page of Natasha Boost. We are dedicated to ensuring that our customers receive high-quality products and services, and we stand behind the items we sell, including the AFI Dover Light Toffee Natural Bronze Solid Wood Frame Twin Over Twin Staircase Bunk Bed, Harper & Bright Designs Full Over Full Bunk Bed, and Alaterre Furniture Windsor Nightstand. This Warranties Policy explains the scope, limitations, and procedures related to product warranties, helping you understand your rights and how to seek support if needed.

1. Scope of Our Warranties

As an authorized reseller, Natasha Boost offers product warranties that are provided directly by the original manufacturers of the products listed on our website. We act as a conduit to connect you with the manufacturer’s warranty services. These warranties typically cover manufacturing defects, material flaws, and hardware issues under normal use conditions.

Important: The warranties applicable to each product depend on the manufacturer’s policies. Please note that our role is limited to providing information and assistance; the warranty coverage is ultimately governed by the respective manufacturer.

2. Warranty Coverage

The standard manufacturer warranties generally include:

• Structural Integrity: Coverage against defects in the frame, joints, and overall construction.
• Material Defects: Coverage for issues arising from defective wood, metal, or other materials used.
• Hardware and Components: Replacement of defective hardware, such as screws, bolts, and locking mechanisms.
• Finishes and Coatings: Coverage for peeling, cracking, or significant discoloration due to manufacturing faults.

Coverage duration varies by product and manufacturer but typically ranges from one to several years from the date of purchase.

3. Limitations and Exclusions

While manufacturer warranties are designed to protect you against certain defects, they do not cover:

• Damage caused by improper assembly or misuse.
• Damage resulting from accidents, vandalism, or natural disasters.
• Wear and tear from normal use over time.
• Cosmetic issues such as scratches, dents, or color fading not caused by manufacturing faults.
• Damage from exposure to moisture, heat, or other environmental factors.
• Parts or accessories not supplied or endorsed by the manufacturer.

4. How to Claim a Warranty

If you believe your product has a manufacturing defect covered under warranty, please follow these steps:

1. Contact Us: Reach out to our customer support team at support@natashaboost.store or call +1 839 282 4458 with your order number, product details, and a detailed description of the issue.
2. Provide Evidence: Attach photographs or videos clearly showing the defect or problem area.
3. Manufacturer Contact: We will assist in forwarding your claim to the original manufacturer or providing guidance on how to contact them directly.
4. Inspection and Verification: The manufacturer or their authorized agent may inspect the product or request additional information.
5. Resolution: If the claim is approved, the manufacturer will provide repairs, replacements, or refunds as per their warranty policy.

5. Warranty Limitations and Responsibilities

• Responsibility for Inspection: You are responsible for inspecting the product upon receipt and reporting issues within the warranty period.
• Product Repair or Replacement: The manufacturer will determine whether repairs or replacements are appropriate under the warranty terms.
• Shipping Costs: In cases where the manufacturer agrees to repair or replace a defective product, shipping costs related to warranty claims may be covered by the manufacturer or customer, depending on the warranty terms.
• Original Purchase Proof: Valid warranty claims require proof of purchase, such as a receipt or order confirmation.

6. Duration and Transferability

Warranty periods vary by product and manufacturer. The warranty begins on the date of delivery or purchase. Warranties are generally non-transferable and apply only to the original purchaser.

7. Warranty Non-Transferable Items

Warranties do not extend to third-party accessories, parts, or components not supplied or approved by the original manufacturer. Any modifications or repairs performed by unauthorized parties void the warranty.

8. Disputes and Limitations

In cases where warranty coverage is disputed, we will work with the manufacturer to facilitate resolution. However, we do not guarantee the outcome of warranty claims, as they are subject to the manufacturer’s discretion and policies.

9. Our Role and Limitations

As an authorized reseller, Natasha Boost’s role is to assist you in understanding and processing warranty claims with the original manufacturers. We do not provide warranty coverage ourselves but are committed to helping you navigate the process and ensuring your concerns are addressed promptly.

10. Customer Responsibilities

• Keep proof of purchase for warranty validation.
• Report issues promptly within the warranty period.
• Follow manufacturer instructions for maintenance and care.
• Allow authorized inspections or repairs as necessary.

11. Contacting Us for Warranty Support

If you need assistance with a warranty claim or have questions about product coverage, please contact our customer support team:

• Phone: +1 839 282 4458
• Email: support@natashaboost.store

Please include your order number, product details, and photographs if applicable to expedite the process.

12. Updating Warranty Policies

Warranties are subject to change based on manufacturer policies, product updates, and legal regulations. We recommend reviewing the warranty information specific to each product at the time of purchase. We reserve the right to modify this warranties policy at any time, with updates posted on this page.

13. Final Notes

Your satisfaction and confidence in our products are very important to us. While we strive to ensure quality and reliability, warranties are provided by the original manufacturers, and their terms and conditions govern the coverage and claims process.

14. Contact Us

For any questions related to warranties, repairs, or product support, please contact us:

• Phone: +1 839 282 4458
• Email: support@natashaboost.store
• Address: 1053 COBBLESTONE BLVD, SUMMERVILLE SC 294862083