Welcome to our FAQ page. Here, we’ve compiled answers to some of the most common questions our customers ask regarding our products, services, policies, and procedures. If you don’t find the information you’re looking for, please feel free to contact us directly at support@natashaboost.store or call +1 839 282 4458. We’re here to help!

1. What types of furniture does Natasha Boost offer, and are they suitable for all home styles?

At Natasha Boost, we specialize in a variety of high-quality bedroom furniture designed to meet diverse customer needs and aesthetic preferences. Our product lineup includes the stylish AFI Dover Light Toffee Natural Bronze Solid Wood Frame Twin Over Twin Staircase Bunk Bed, which combines durability with modern design, perfect for children’s bedrooms or guest rooms. We also offer the Harper & Bright Designs Full Over Full Bunk Bed, an excellent space-saving solution that adds functionality and style to larger bedrooms. Additionally, our Alaterre Furniture Windsor Nightstand provides a classic touch to your bedroom décor, combining practicality with timeless elegance. Whether your home decor is contemporary, traditional, or transitional, our furniture is crafted to complement various interior styles, ensuring you find the perfect fit for your space.

2. How long does it take for my order to be processed and shipped?

Once you place an order with Natasha Boost, our team works diligently to process it within 1 to 3 business days. During peak seasons, holidays, or promotional periods, processing times may extend slightly due to increased demand. After processing, the shipping duration depends on your location and the shipping method selected. Typically, domestic orders within the United States are delivered within 5 to 10 business days, while expedited options like 2-Day or Next-Day shipping are available at checkout for faster delivery. We will send you a confirmation email with a tracking number once your order ships, so you can monitor its progress every step of the way.

3. Are there any special assembly instructions for the products I purchase?

Yes, most of our furniture, including bunk beds and nightstands, require assembly upon delivery. Each product comes with detailed assembly instructions and necessary hardware to facilitate a straightforward setup process. We recommend following the manufacturer’s guidelines carefully to ensure safety and stability. If you encounter any difficulties or have questions during assembly, our customer support team is available to assist you. For large or complex items like the AFI Dover Bunk Bed or Harper & Bright Designs Bunk Bed, we also offer professional assembly services in some regions for an additional fee — please contact us for more information.

4. What is your return and refund policy if I am not satisfied with my purchase?

We want you to be completely satisfied with your purchase. Our Refund and Return Policy states that you can request a return within 30 days of receiving your product, provided it remains unused, in its original packaging, and in excellent condition. To initiate a return, contact support@natashaboost.store with your order details and reason for return. We will guide you through the process. Refunds are issued to your original payment method after our team inspects the returned item, typically within 7-10 business days. Please note that shipping costs for returns are generally your responsibility unless the product is defective or incorrect. For more details, please review our full Refund and Return Policy.

5. Do you offer warranties on your furniture products?

Yes, many of our products come with manufacturer warranties that cover manufacturing defects, material flaws, and hardware issues under normal use. The duration and coverage of these warranties vary depending on the manufacturer and product type. To claim warranty support, please contact us with your purchase details and photographs of the defect. We will assist in forwarding your claim to the manufacturer or guiding you through their process. Keep in mind that warranties generally do not cover damages caused by misuse, accidents, or environmental factors. For specific warranty details, please visit our Warranties page or contact our customer service team.

6. How do I track my order once it has shipped?

Once your order has shipped, you will receive a shipment confirmation email containing a tracking number. You can use this tracking number on the carrier’s website (such as FedEx, UPS, or USPS) to monitor your package’s status and estimated delivery date. If you encounter any issues tracking your shipment or if the estimated delivery date has passed without delivery, please contact us at support@natashaboost.store or call +1 839 282 4458. We will assist you in locating your shipment and resolving any delivery concerns.

7. Can I change or cancel my order after placing it?

If you wish to modify or cancel your order, please contact us immediately at support@natashaboost.store or +1 839 282 4458. Orders are processed quickly, often within 1-3 business days, so prompt action is essential. Once an order has shipped, it cannot be canceled, but you can follow the standard return process once you receive the product. We recommend reviewing your order carefully before confirmation to avoid delays.

8. What should I do if my furniture arrives damaged or defective?

If your product arrives damaged, defective, or not as described, please contact us immediately upon receipt with detailed photographs showing the issue. We will coordinate with the manufacturer to facilitate repairs, replacements, or refunds, depending on the situation. Our goal is to resolve such issues promptly, and in most cases, we will cover shipping costs for returns related to damages or defects. Please retain the packaging and documentation until the issue is resolved.

9. Do you ship internationally?

Currently, Natasha Boost primarily ships within the United States. For international orders, please contact support@natashaboost.store to inquire about shipping options, costs, and customs procedures. Additional import duties, taxes, or customs fees may apply and are the responsibility of the customer. We recommend checking your local customs regulations before placing an international order.

10. How can I contact customer support for further questions or assistance?

Our dedicated customer support team is available to assist you with any questions or concerns. You can reach us via email at support@natashaboost.store or by phone at +1 839 282 4458. We aim to respond promptly and provide comprehensive assistance regarding orders, product details, warranties, or any other inquiries.

11. What payment methods do you accept?

We accept a variety of secure payment options, including major credit cards such as Visa, MasterCard, American Express, and Discover. Additionally, we support trusted third-party payment processors like Stripe and PayPal for added security and convenience. All transactions are processed via encrypted channels to protect your financial information.

12. Do you provide assembly services for your furniture?

While most of our furniture requires assembly, we do offer professional assembly services in select regions for larger items like bunk beds and multi-piece bedroom sets. If you are interested, please contact us at support@natashaboost.store or +1 839 282 4458 for availability and pricing. We recommend following the assembly instructions included with your product for safety and stability, but our assembly service can save you time and effort.