Welcome to the Refund and Return Policy of Natasha Boost. We are committed to providing our customers with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we want to make the return and refund process as straightforward and transparent as possible. This detailed policy outlines the conditions, procedures, and important information regarding returns and refunds for products such as the AFI Dover Light Toffee Natural Bronze Solid Wood Frame Twin Over Twin Staircase Bunk Bed, Harper & Bright Designs Full Over Full Bunk Bed, and Alaterre Furniture Windsor Nightstand.

1. Eligibility for Returns

Our return policy applies to products purchased directly from Natasha Boost. To be eligible for a return:

• The product must be unused, in the same condition as when received, and in its original packaging.
• The return request must be initiated within 30 days of the delivery date.
• For large furniture items such as bunk beds and nightstands, the product must be free from damage caused by misuse or mishandling.

2. Non-Returnable Items

Certain items are exempt from returns, including:

• Customized or personalized products.
• Items damaged due to misuse, improper assembly, or accidental damage.
• Items purchased during final sale or clearance events.
• Products that are opened or used beyond testing purposes.

3. Initiating a Return

To request a return, please contact us at support@natashaboost.store or call +1 839 282 4458. When initiating a return, please provide:

• Your order number.
• A detailed description of the reason for the return.
• Photos of the product if it is damaged or defective.

Once your request is approved, we will provide instructions for the return process, including the address to send the item.

4. Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item shipped by us. We recommend using a trackable shipping method to ensure the safe return of the product. We are not liable for lost or damaged returns during transit.

5. Inspection and Processing

Upon receiving the returned item, our team will inspect the product to verify its condition. If the product meets our return criteria, we will process your refund or replacement within 7-10 business days. You will receive an email confirmation once the refund has been processed.

6. Refunds

Refunds will be issued to the original payment method used during purchase, such as your credit card, debit card, or PayPal account. Please note that it may take several business days for the refund to appear on your statement, depending on your bank or payment provider.

7. Damaged or Defective Items

If your product arrives damaged or defective, please notify us immediately upon receipt. We will arrange for a replacement or full refund, including any applicable shipping costs. Please provide photographs of the damage or defect as part of your claim.

8. Wrong Item or Order Mistakes

In cases where we have sent an incorrect product or made an order mistake, we will cover the costs of return shipping and send the correct item at no additional charge. Please contact us promptly to resolve such issues.

9. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please follow the return process for a refund and place a new order for the desired item.

10. Restocking Fees

In certain cases, a restocking fee may be applied, especially if the returned product is not in its original condition or packaging. This fee will be communicated during the return authorization process.

11. Cancellation of Orders

If you wish to cancel an order before it ships, please contact us immediately at support@natashaboost.store or +1 839 282 4458. Once the order is shipped, standard return policies will apply.

12. How to Contact Us

For all return or refund inquiries, please contact our customer support team:

• Phone: +1 839 282 4458
• Email: support@natashaboost.store

Provide your order details and reason for the return to expedite the process.

13. Conditions for Refunds

Refunds are only processed if the returned product meets all the criteria outlined above. Products that do not meet these conditions may be returned to the customer with shipping charges deducted from the refund.

14. Policy Updates

We reserve the right to update or modify this Refund and Return Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed.

15. Customer Satisfaction

At Natasha Boost, customer satisfaction is our priority. We are dedicated to resolving any issues related to your purchase promptly and fairly. If you have questions about our refund and return procedures, please do not hesitate to contact us.